"The clarity will hit the market it is aimed at. It is a very well written and constructed book. It is not overly technical, the language is appropriate and provides the reader with a clear understanding of the topic discussed. ... I will be recommending this book. It will meet the requirements of my students very well." - Alistair Beere, Liverpool Business School, Liverpool John Moores University, UK "A very clearly written and well structured text incorporating relevant examples... I can see myself adopting this text for my UG students" - Matt Glowatz, UCD School of Business, Ireland "I like the look and feel of the manuscript. It has a different angle through the introduction of a real-life system." - Carl Marnewick, University of Johannesburg, South Africa "The approach is good and suitable for my students who do not have a strong computer science/maths background. It doesn't make assumptions about how much background knowledge they have. ... Very strong information, well explained and detailed, not much left out at all in the topics a good coverage of the necessary content with engaging easy to understand case studies." - Marie-Louise van der Klooster, Deakin University, Australia