PART A: INFORMATION.- The Ploughshare of Tomorrow.- The Grin of the Cheshire Cat.- A World of Information.- The Dinosaur's Egg.- Acting with Constraint.- The Gentle Art of Persuasion.- Building Walls.- The Hidden Rules of Everyday Conversation.- The Art of Successful Conversation.- Lambs to the Slaughter.- PART B: KNOWLEDGE.- Forever on Your Mind.- In the Knowledge Game, People Beat Computers.- Enter the Chief Knowledge Officer.- The Boston Beer Party and Other Tales.- Becoming an Expert.- Why Expertise Cannot be Taught.- PART C: INFORMATION AT WORK.- Sods' Law: If Something Can Go Wrong, It Will.- Understanding What Went Wrong.- A Fine Power.- Culture at Work.- Three's a Crowd.- Going Round in Circles.- Off the Wall Information.- What's in a Room?.- Tools for the Trade.- The Five-Percent Solution.