Effective communication skills are crucial in all aspects of nursing and midwifery practice - this book will enable readers to communicate effectively and with confidence in their professional practice. It focuses on the communication skills needed for the development of effective professional and therapeutic relationships. It is a 'how to do it' book that relates the theory of effective and ethical communication to the practice of nursing and midwifery and provides a framework for developing communication skills to meet a variety of situations. Helps readers to: ensure respect and dignity; communicate assertively; develop empathy and comfort skills; communicate effectively in a team; deal with difficult situations; and reflect on actual practice Offers an easy to use, attractive 2 colour design throughout. Written in a clear, consistent style to aid comprehension. Further reading and references point to the evidence and knowledge baseAll the chapters have been revised in line with up-to-date literature, professional practice guidelines and research